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Frequently Asked Questions

Get Answers to Common Questions

FAQs

We offer flexible pricing plans tailored to your church's needs. Our Basic plan has a setup fee of KES 35,000 with monthly maintenance of KES 5,000, while our Premium plan has a setup fee of KES 50,000 with monthly maintenance of KES 7,000. View our detailed pricing page or contact our sales team at +254 796 002 630 for custom packages and additional options.

Yes, we offer a 14-day free trial that gives you full access to all features. No credit card is required to start your trial, and you can upgrade to a paid plan at any time.

MyChurch is a cloud-based solution, so there's no installation required. Simply access it through your web browser on any device. We also offer mobile apps for both iOS and Android for convenient access on the go.

The Basic plan includes essential features such as member management, attendance tracking, basic reporting, event management, and communication tools. Visit our pricing page for a detailed comparison of all plans.

We take security seriously. All data is encrypted using industry-standard protocols, stored in secure data centers, and regularly backed up. We comply with data protection regulations and provide regular security updates.

Yes, we provide data import tools that support various formats (CSV, Excel, etc.). Our team can assist you with the migration process to ensure a smooth transition from your current system.

We provide 24/7 email support, phone support during business hours, and comprehensive documentation. Premium plan users also get priority support and dedicated account management.

Yes, MyChurch offers various customization options. You can create custom fields, modify forms, set up workflows, and configure the system to match your church's specific processes and requirements.

We accept various payment methods including M-Pesa, credit cards, and bank transfers. All payments are processed securely, and we provide detailed invoices for your records.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. We also provide the option to export your data before canceling.